We want all customers to be happy with their purchases but in the event of a canceled order, we cannot recoup the fees charged to us by the credit card companies. When an order is placed, the credit card company takes a percentage of the sale, typically 5%-6% This is money that DOES NOT go to us and we do not get this charge given back to us when we refund an order. Therefore, if someone buys a suspension and then cancels, we pay the credit card company several hundreds of dollars that we cannot get back. Although you may not have noticed, it is industry standard for larger dollar items to have a "restocking fee" of 15% or more. We do our best to charge exactly what we get charged by the credit card company when you cancel an order. In the event of a canceled order, the 5%-6% that the credit card company charges us cannot be refunded. Please make note of this before you order. • All canceled orders over $1000 paid with a "Credit Card" will have a 5% credit card processing fee that cannot be returned. • All canceled orders over $1000 paid with a "Shop Pay Installments" will have a 6% credit card processing fee that cannot be returned.